Shipping Policy

The prices of products displayed do not include shipping & handling charges. Shipping & handling charges depend on:

• Weight of the item (including packing material)
• Size / Volume of the item
• Mode and speed of shipping selected
• Shipping charges do not include custom duties / octroi
• Custom duty implies taxes / custom duties charged by your govt. / custom officers for importing products

No Return Accepted (Damages)

• Free replacement — if you receive a damaged item, please contact us by e-mail within two days of receiving the product.
• Check your parcel in front of the delivery person for any breakages to help take claim from them.
• Damage found should be shown to the delivery person and refuse to take the parcel without an undertaking that they have delivered a broken piece.
• Inform us and e-mail us the scanned copy of the undertaking at support@bg.com

Customer Satisfaction

We are committed to complete customer satisfaction by offering excellent customer service and best quality products.

We carefully choose our vendors who comply with our quality standards and share our vision of quality and customer service.

Refund and Returns

Despite our best efforts, we understand that there might be times when you are not completely satisfied with a product and would like to return the item.

We will accept returns only if the item has not been used and is returned in re-saleable condition. Custom-made or special-order items are non-returnable.

Return shipping charges, if any, will always be paid by the customer.