Shipping and Returns

• Weight of the item (including packing matarial).
• Size / volume of the item.
• Mode and speed on shipping.
• Shipping charges dose not include custom duties / octo.
• Custom duty implies taxes / custom duties. Charges by your govt. / custom officers for importing products.

Customer Satisfaction

We are commited to complete customer satisfaction by offering. Excellent customer service and best quality products. We make sure that only the product that meet or exceed our stringet guideline are shipped to you. We carefully choose our veudors who comply with our quality Standards and share our vision of quality and customer service. Please feel free to contact us with your comments, complaints and feedback to help us improve.

Refund and Returns

Despite our best efforts we understand that there might be times when you are not completely satisfied with product and would like to return the item. We will accept returns only if the item has not been used and is returned in re-saleable condition and it will be regular item. If that is a extra ordinery item which was made at your special order that will be not returnable.

Return shipping charges if any will always be paid by customer.

No Return Accepted

• Free replacement - if you receive a damaged please contact us by e-mail within two days of receiving the product.
• Check your parcel in front of delivery person for any breakages to help up take claim from them. Damage is found any should be shown to delivery man and refuse to take parcel without the undertaking that they have deliveered a broken piece. Inform us, and e-mail us the scanned copy of the undertaking at support@bg.com

Mode of Payment

• Cash
• Cheque
• Demand draft
• A/C Transfer (rtgs/neft)